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Human Capital Services

Communications Specialist / Dispatcher

Apply now Department: 3670070030 KSU Police Department
Job no: 500842
Work type: Staff Full Time (USS)
Location: Manhattan
Categories: Communications/Public Relations/Marketing, Law Enforcement

General Description of Position: Police dispatcher with the K-State Police Department. This position is the link between the officer and dispatch. The position answers the phone, assists customers and then relays appropriate info to the officers in the field.
Diversity and Inclusion: Kansas State University embraces diversity, and promotes inclusion in every sector of the institution. The university established the Office of Diversity, led by the associate vice provost for diversity and a dedicated staff.  Additionally, each college has a designated Diversity Point Person to provide insight and guidance.  

Kansas State University received the prestigious Higher Education Excellence in Diversity, or HEED, award from Insight Into Diversity magazine for the past three years.  Multicultural students account for 15 percent of our student population, a university record and continuing trend.

Job Description:
  • On an apprentice level, answers 31 on-campus security telephone lines, 3 police business lines, 2 emergency telephone lines, 1 direct line to Riley County Police Department, 1 direct line to Manhattan Fire Department, and 1 direct line to Riley County Emergency Medical services in order to receive and disseminate information regarding crimes in progress, reports of past crimes, complaints, accidents, weather conditions, etc.

  • Participates in training in order to maintain status as a Communication Specialist I. Reviews, on a continuous basis, operating manuals and administrative procedures.

  • Enters all calls for service into the CAD system using correct codes as set forth by the supervisor. Issues case numbers as needed by the Officers. Insures all information and codes entered into CAD are accurate as the police reports are generated from the information entered by the dispatcher.

  • Performs related work as required to include: sign out keys and flashlights to officers, file bicycle registration cards, and maintains a lost or stolen parking permit report.

  • Acts as department receptionist providing information to public and providing assistance when necessary. Interacts with necessary people and groups to establish and maintain effective working relationships. Maintains a professional attitude and utilizes knowledge and skills to resolve conflicts.

  • Learns to operate a computer terminal for the purpose of sending, receiving, and responding to inquiries involving other law enforcement agencies. Utilizes National Crime Information Center (NCIC), National Law Enforcement Teletype System (NLETS), statewide teletype system (ASTRA), Interstate Identification Index (III) and Kansas Department of Revenue System (KDOR).

  • Monitors a closed circuit television system to provide safety and security for parking lots, buildings, and grounds. CCTV system is computer controlled and must be knowledgeable of its operations so as to control camera movement and lens settings.

Required Minimum Qualifications: High school diploma or equivalent 
Preferred Qualifications: Ability to make rapid independent decisions in a highly stressful environment, ability to type with a minimum standard established, ability to write effectively, above average communication skills, ability to work in a public environment, and ability to read and comprehend. Applicant should have the ability to handle high-pressure judgmental situations.
Other Qualifications: 
  • Able to pass NCIC test for certification within 6 months of employment.
  • Must maintain NCIC certification with a minimum score of 85% on NCIC test.
  • Hearing and/or speech must be correctable to a range which will allow normal radio and telephone conversation with field units.
  • Vision must be correctable to a range which will allow reading of computer display terminals, maps and printouts quickly and accurately.
  • Must be free of felony convictions and submit to a through background investigation.
Physical Activities and Environmental Conditions: Work is generally performed by being able to sit for long periods of time. Work requires repetitive movements in entering and generating data by manipulating electronic equipment.
Special Instructions to Applicants: Submit application, letter of interest and resume
Screening of Applications Begins: Screening will being March 31, 2017
Salary Range / Pay Rate: $12.98 per hour
Equal Employment Opportunity: Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees. Equal Employment Opportunity is the Law
Background Screening Statement: In connection with your application for employment, Kansas State University may procure a Background Screen on you as part of the process of considering your candidacy as an employee. 

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