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Human Capital Services

Accountant II (College of Veterinary Medicine)

Apply now Department: 3670080010 Vet Med Center Dean of
Job no: 505334
Work type: Staff Full Time (Unclassified)
Location: Manhattan, Kansas
Categories: Administrative / Professional, Business / Accounting / Finance, Customer Service, Office / Clerical

About this Role:

The College of Veterinary Medicine is seeking applicants for an Accountant II. This position is responsible for interacting with Veterinary Health Center (VHC) clients regarding financial issues, managing all accounts receivable, assisting in development and implementation of policies and procedures as they related to client billing and collections.

We Support Diversity and Inclusion:

Kansas State University embraces diversity, and promotes inclusion in every sector of the institution. The university actively seeks candidates whose commitments and contributions will advance the University's commitment to the Principles of Community. 

Duties / Responsibilities:

Client Care

  • Serves as first point of contact for client communications with regards to account balances, payments and disputes.
  • Communicates with customers via phone, email, mail or face to face interactions while acting with sensitivity and understanding because clients are often facing unplanned medical expenses and/or the death of a pet.
  • Investigates and explains account activity upon customer request and coordinates needed account changes with appropriate personnel.
  • Answers customers’ questions, explains policies and available payment options using administrative knowledge.
  • Interviews client to obtain information needed to make client care decisions.
  • Approves or rejects client payment arrangements based on individual credit information and in accordance with the VHC payment policy and communicates plans to the Business Manager. 
  • Manages payment plans and options to assist client in payment of delinquent accounts. 
  • Coordinates communications related to client financial issues between VHC staff, clinicians, clients and administration, as needed.
  • This position immediately addresses client financial problems.  Client payment problems and credit issues may arise at any time because the VHC operates 365 days of the year, 24 hours/day.  Client animal emergencies often result in emergency payment issues where the client, faculty and staff expect an immediate financial resolution or decision before proceeding with treatment. 

 

Management of Accounts Receivable Operations

  • Manages accounts receivable operations for VHC including credit decisions and collections of client accounts.
  • Enforces policies and procedures as mandated and provides input to the Business Manager for review as related to the VHC accounts receivable processes.

 

Accounts Receivable Management

  • Audits the VHC accounts receivable with specific emphasis on lab charges and adjustments on client accounts. 
    • Reviews input of charges by other Business Office Staff
  • Monitors the sections’ budget allocations for teaching and research adjustments as well as provides input in determining the annual budget for these adjustments.
  • Analyzes in-house patient accounts daily for compliance with VHC financial protocols followed by taking appropriate action. 
  • Collaborates with the Business Manager in resolution of problematic situations with client financial and customer service issues. 
  • Gathers and reports data on collections, client encounters and internal VHC issues making recommendations for change to the Business Manager when appropriate.
  • Monitors customer account details for nonpayments, delayed payments and other irregularities
  • Follows established procedures for processing receipts and collections activities
  • Researches and resolves client queries
  • Processes client refunds and monitors clients with credit balances including corresponding with clients and obtaining necessary refund and donation paperwork.
  • Manages the daily deposit preparation for payments received by the VHC and Cashnet activity including reconciling payments received with HIS.
  • Tracks and works with the Business Manager resolving outstanding payment issues with hospital clients. 
  • Follows up on collection and allocation of payments
  • Reviews collection program reports to determine status of collections and amounts of outstanding balances.
  • Oversees the billing records and operations for VHC clients
  • Responsible for monthly generation of client invoices and statements
  • Coordinates the distribution of  monthly invoices and statements to VHC clients
  • Reviews the sorted statements checking for billing errors
  • Oversees preparation of 60 and 90 day collection letters to VHC clients
  • Ensures  all statements are distributed on the day they are generated
  • Responsible for calling past due clients at 75 days and creating/monitoring payment plans as needed

 

Financial Reporting

  • Assist the Business Manager with regular reporting tasks to include accounting for income from services, appropriations, grants and contracts as well as expenditures associated with payroll and operations and monitor expenditures related to established budgets. 
  • Works closely with the Business Manager to review and enhance VHC business operations. 
  • Completes projects, reports as assigned by the Business Manager.

Required Minimum Qualifications:

  • High School Diploma
  • Two years of relevant experience

Preferred Qualifications:

  • Bachelor of Science in Accounting, Finance, or Business related field
  • Experience in managing accounts receivable and client communication
  • Knowledge and experience in using Microsoft Office Suite
  • Experience in higher education or health profession
  • One or two years experience in managing and accounts and/or financial reporting
  • Excellent computer skills, excellent verbal and written communication skills, and excellent organizational skills
  • Excellent knowledge at mid-level accounting
  • Knowledge of State and University procurement procedures, and KSU Financial Information System
  • Analytical and Customer Service Skills
  • Ability to investigate difficult account issues
  • Ability to exercise independent judgment 
  • Positive attitude and customer-service oriented

Special Instructions to Applicants:

Please submit cover letter, resume, and contact information for three professional references 

Screening of Applications Begins:

Screening of applications begins immediately 

Salary Range / Pay Rate:

$ 15.99 - $ 24.78 per hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee. 

Advertised: Central Standard Time
Applications close:

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