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Human Capital Services

Office Specialist III

Apply now Department: 3670009190 Counseling Services
Job no: 506691
Work type: Staff Full Time (USS)
Location: Manhattan, Kansas
Categories: Health Profession, Office / Clerical, Customer Service, Social / Behavioral Sciences

About This Role:

This individual must have positive effective customer service skills orally and written. Independent judgment is essential to make the decisions concerning urgency and type of service the student requires when contacting the department by telephone, email, or in person. Duties of this position include:

  • Effectively communicate with a diverse population the departmental policies, service changes or limits to services while conveying friendly respect and maintaining confidentiality.
  • Manages and organizes the electronic schedule of all clinical appointments for the staff on a continuous basis.
  • Answer a multi-line telephone system, direct all calls, and convey accurate messages.
  • Responsible for maintaining an accurate electronic file for each client, confirming required forms for each file
  • Maintains the department e-mail and instant messages from the professional staff
  • Maintains the client consents and address list, composes and sends correspondence prepared with the department's established policies and procedures.
  • Trains new interns or any new employee to comprehend how their job integrates with the front office procedures.
  • Create all brochures, flyers, and format annual reports as well as manage a departmental resource manual and make updates as necessary.
  • Manage and develop the department website
Why Join Us:

The Counseling Service is a Student Service on campus providing personal assistance to students and consultation/education to the K-State community in order to enhance the success of students. To achieve this, Counseling Services provides services in an atmosphere welcoming all by being inclusive of diversity in culture, sexual orientation, religion, and other factors of difference.

This position is benefits eligible: health insurance, life insurance, retirement plans, tuition assistance program, paid time off- vacation, sick and holidays.

To learn more visit: http:/www.k-state.edu/hcs/benefits/

We Support Diversity and Inclusion:

Kansas State University embraces diversity and promotes inclusion in every sector of the institution. The university actively seeks individuals whose commitments and contributions will advance the University's dedication to the Principles of Community.

What You’ll Need to Succeed:

Minimum Requirements:

  • Two years of experience in general office clerical and administrative support work.

Preferred Qualifications:

  • High School diploma
  • Experience creating brochures, flyers, annual reports, resource manuals, and make updates as necessary.
  • The ability to manage and develop the department website.

Other Requirements:

  • Applicants must be currently authorized to work in the United States at the time of employment

How to Apply:

Please submit the following documents:

  1. Resume
  2. Letter of interest
  3. Contact information for 3 references

Screening of Applications Begins:

Immediately. For best consideration, apply by March 1, 2019.

Salary Range/ Pay Rate:

$30,150.00 - $45,220.00 (Annually)

$14.49 - $21.74 (Hourly)

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

 

Advertised: Central Standard Time
Applications close: Central Daylight Time

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