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Instructor / Library Help Student Supervisor

Apply now Department: 3670003040 Hale Library
Job no: 513495
Employment type: Academic / Faculty - 12 month
Location: Manhattan, Kansas
Categories: Library
Pay Grade: 001

About This Role:

Kansas State University Libraries seeks a creative and dynamic professional to serve as Library Help Student Supervisor (LHSS). The LHSS serves as the primary supervisor for 12-15 Student Specialists - these student employees serve as the first contact for patrons at Hale Library Help, the library’s main public service point, so it is imperative that they offer excellent patron service as they assist patrons through circulation, reference, troubleshooting, and general inquiries. The LHSS meets frequently with the supervisory team (comprised of three User Services Specialists) to coordinate the team’s training and mentoring of the Student Specialists, and to explore opportunities to improve user services.

The LHSS strives to provide all library users with excellent customer service while effectively connecting library users to information, assessing and developing services for a changing and diverse population, and advocating for all library users’ needs. A core component of the position is to provide access and reference services to library patrons who visit Hale Library’s Help Desk or who contact the Libraries’ help services via phone, chat, or e-mail.

This full-time, non-tenure track position reports to the Head of the Library User Services Department. To be successful in this position, the LHSS must work well both independently and in a collaborative environment that relies on effective communication, both with library users and library staff. In addition, the incumbent must possess excellent interpersonal skills to establish and maintain productive working relationships across the Libraries in an environment where flexibility and collaboration are essential.  

 Core Position Duties:

  • Supervise Hale Library Help’s student employees in all facets of their position. This includes hiring, scheduling, training, time approval, communicating procedures and policies, coordinating their work on special projects, and conducting evaluations each semester.
  • Provide excellent customer support in all circulation and reference interactions, including accurately and effectively communicating library policies and procedures.
  • Develop and maintain expertise in resources and library users’ needs.
  • Develop and/or deliver content to help patrons discover, navigate, and/or utilize information resources.
  • Participate in assessment to support continuous improvement of library users’ experience.
  • Participate in exploration of new service models or technologies to improve the library user experience.
  • Participate in orientation and outreach activities with university and community groups
  • Serve on one or more of K-State Libraries’ cross-departmental committees or task forces.
  • Seek opportunities for professional development.
  • May be required to work some evening and weekend hours.

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits 

We Support Diversity and Inclusion:

Kansas State University embraces diversity and promotes inclusion.  The University actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others.  The University is dedicated to promoting the Principles of Community.

What You’ll Need to Succeed:

Minimum Qualifications:

  • Bachelor’s degree
  • Demonstrated ability to successfully supervise student employees and support their development of skills within the role.
  • Demonstrated commitment to diversity, equity, inclusion, and belonging, with a record of success working with or providing services for diverse groups.
  • Demonstrated ability to communicate effectively with colleagues or team members.
  • Experience indicating a strong willingness to contribute to a collegial working environment.
  • Strong computer skills and the ability to learn new systems.

Preferred Qualifications:

  • A Master’s Degree in Library Science or its equivalent.
  • Demonstrated experience providing user-centered services such as in-person reference, IM reference, reserves, or circulation.
  • Demonstrated experience conducting research with library resources (e.g., discovery systems, catalogs, databases, archives)

Other Requirements:

  • Applicants must be currently authorized to work in the United States at the time of employment

How to Apply:

Please submit the following documents:

  1. A letter of application. To greatly strengthen your application, please apply your communication skills to clearly address the position responsibilities and qualifications listed above, and demonstrate how your work style, vision, and other distinctive qualities would enhance our organization.
  2. A resume
  3. Names and contact information for three references

Review of Applications Begins:

Immediately. For best consideration, apply by August 29, 2022

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer.  All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

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