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IT Support Specialist II

Apply now Department: 3670010110 Plant Pathology
Job no: 514780
Employment type: Staff Full Time (Unclassified - Term)
Location: Manhattan, Kansas
Worksite: On-site requirement
Categories: Administrative / Professional, Computer Science / Information Technology, Office / Clerical, Customer Service
Pay Grade: 08A

About This Role:

We are seeking qualified applicants for an IT Support Specialist II position. The ideal candidate will provide computing technical support, purchase new equipment, and provide user assistance and training to three departments (Agronomy, Horticulture, and Plant Pathology) in the Throckmorton Complex.

Specific job duties include

  • Providing computer hardware, software, operating system, and other technical support to department faculty, staff, and students. Includes setup, installation, maintenance, and troubleshooting for computers, printers, tablets, cellphones and other related equipment for approximately 400 users in an Active Directory environment
  • Setting up new staff members with cellphone, computer, and email; and receive/document departing staff computer equipment
  • Purchasing tasks, including consulting with users to assess their computing needs and requirements and providing them with recommendations and pricing. Upon receipt,  inventory, configure, deliver, and install equipment and software
  • Working with University IT support staff; submit tickets to the ‘Service Now’ IT support portal for software licenses, network cable drops, and other general IT requests
  • Routine maintenance and upgrades for two student computer labs
  • Supervising and training hourly student support technicians
  • Providing excellent customer service to a diverse clientele, including guidance, training, and resolution of support issues

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit:

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

Visit this link for K-State’s guidance and policies on remote work and flexible work arrangements.  Remote work agreements are required for all flexible work arrangements and are subject to review.

What You’ll Need to Succeed:

Minimum Qualifications:

  • High school diploma and two years of relevant experience

Preferred Qualifications:

  • BS in Computer Science or related field or equivalency of 8 years of related experience.
  • Experience installing statistical and research related software such as SAS, MATLAB and SPSS
  • Experience with scripting languages such as Windows batch files, Bash, PowerShell, Python, and Perl.
  • Experience using and supporting: Microsoft Windows in an Active Directory environment; Microsoft Office; Mac OSX and Linux; mobile devices running iOS, Android and Windows
  • Previous supervision experience
  • Effective interpersonal, customer service, and communication skills.
  • Ability to communicate technical issues to a non-technical public.

Other Requirements:

  • Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

  1. Resume
  2. Cover Letter
  3. Contact information for three professional references

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by Friday, March 27.

Anticipated Hiring Pay Range:

$40,576 - $45,000 ($19.51 - $21.63 hourly)

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

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Applications close:

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