About This Role:

The Office of the Registrar is seeking applicants to fill a vacancy as an Academic Program Specialist within the Student Services Unit. This position is a member of the Student Services unit within the Office of the Registrar and utilizes a teamwork approach to ensure that the office is providing quality service while adhering to University policies and procedures. Determine and prioritize daily work activities and goals through interpreting guidelines, regulations, policies and procedures. Comprehensive knowledge of all academic records and data across all platforms beneficial to independent decisions along with revision and implementation of procedures. Complete technical and analytical work to identify, correct issues and make transactions. Assigned responsibilities may include student degrees, student enrollment, reinstatements and tuition waivers. Work requires the ability to routinely communicate effectively with members of the public, students, parents, faculty, staff, departmental chairpersons, and other university personnel. As such, this position must be able to communicate professionally in both spoken and written formats.

Why Join Us:

The Office of the Registrar provides services to all University stakeholders in support of the institutional mission of Kansas State University. We strive to provide excellent customer service that encompasses empathy, patience, passion, persistence, and a sincere desire to improve continually.  We believe communication is crucial to our mission, reflecting our values and demonstrates the respect we hold for our community.  We maintain the integrity and privacy of each student academic record in a manner that meets student needs and complies with federal, state, and University regulations.  We take pride in our integrity and recognize how accountability for our actions is interwoven into our responsibility to one another and the University.  We value differences and demonstrate respect for human dignity. We further affirm the worth of each member of our Office and those in the university community by treating each individual with respect and courtesy.  Technology and innovation are vital in our desire to embrace intellectual curiosity and creative problem-solving. We aspire to collaborate with the University by providing innovative and solutions-based service.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays.   To see what benefits are available, please visit:  https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is eligible for hybrid worksite. Work is performed partially remote and partially on employer premises or designated assignment location.

Visit this link for K-State’s guidance and policies on remote work and flexible work arrangements.  Remote work agreements are required for all flexible work arrangements and are subject to review.

What You’ll Need to Succeed:

Minimum Qualifications:

• High School Diploma
• Four years of relevant experience.

Preferred Qualifications:

• Bachelor's Degree
• Five years general office experience utilizing systems such as e-mail, phone, fax, software platforms (i.e., Excel, Word, PowerPoint, etc…)
• Higher Education/post-secondary experience: Two years progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.
• Knowledge of student records maintenance, registration/enrollment processes, degree and graduation processes, and verification procedures.
• Experience working with multiple policies and procedures, including university, state, and federal rules and regulations.
• Working knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, u.achieve/DARS, Imaging (Perceptive/ImageNow), National Student Clearinghouse, etc…
• Ability to exercise independent judgment in evaluating situations, making decisions as well as grasp new techniques and updates to products/processes quickly.
• Experience working with diverse populations along with providing training and technical development, public speaking, presentations, customer service in higher education-related areas.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment
• Notary Public may be required depending on needs and staffing within the office.
• Heavy lifting of diploma boxes may be required as well as the use of office hand truck for transporting diploma supplies.

How to Apply:

Please submit the following documents:

1. Cover Letter
2. Resume
3. Name, Address, E-mail/Phone of 3 Professional References

Screening of Applications Begins:

Open until filled

Anticipated Hiring Pay Range:

$17.34 - $22.10 per hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.