About This Role:

Housing and Dining Services (HDS) seeks qualified applicants for an Office Specialist III to provide first tier customer support. This individual will be part of a team who demonstrate exceptional customer care and offers the opportunity for daily interactions with students and/or parents.

Duties include, but are not limited to:

• Serve as a customer care associate to address incoming and inquiries regarding on-campus housing and dining options, application and contract procedures, and general information about residence halls, Jardine Apartments, dining centers and the department.
• Process all on-campus housing contract cancellation requests.  May involve scheduling an in person, phone or video consultation with applications to inform of procedural and financial obligations related to cancellation.
• Compiles and audits data related to contract and calculates financial obligation for each cancellation request.
• Audits daily departmental cash deposit and transports to local banking facility.
• Monitors various payments and deferments to determine impact to department.
• Performs other general administrative/office support tasks.

Why Join Us:

Be part of an inclusive, team-oriented, customer driven work environment. Housing and Dining Services is a self-operated auxiliary department with approximately 325 full-time staff committed to creating an environment that fosters diversity, leadership, academic success and personal growth for our K-State Students.

More than 3,500 students call the K-State campus home. This "home away from home" meets more than the basic needs of students living with us — we provide affordable, safe and engaging accommodations for our residents, while finding unique ways to support them in their academic pursuits.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, tuition assistance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You’ll Need to Succeed:

Minimum Qualifications:

• Two years of relevant experience

Preferred Qualifications:

• Ability to communicate effectively with diverse populations both orally and in writing
• Ability to interpret rules, regulations, policies and procedures
• Ability to represent the department and university in a professional manner
• Completion of college coursework
• Experience in a customer service environment
• Knowledge of cash reconciliation and basic accounting
• Knowledge of office practices and procedures
• Strong computer skills to include demonstrated proficiency in Microsoft Office environment

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

1. Letter of interest
2. Resume

Screening of Applications Begins:

Screening begins immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$16.05 per hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.