Client Services Assistant - Concierge

This position serves as the first point of contact for clients entering the Veterinary Health Center. They will direct clients to their appropriate department, ensuring a welcoming and efficient experience. The person in this role will display exc...

  • 519153
  • Manhattan, Kansas, United States
  • Veterinary Health Center
  • Staff Full Time (Unclassified - Term)
  • Opening on: Feb 14 2025
  • On-site

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Concierge to join our dedicated Client Services team. This position serves as the first point of contact for clients entering the Veterinary Health Center. They will direct clients to their appropriate department, ensuring a welcoming and efficient experience. The person in this role will display exceptional customer service skills to make client visits as comfortable and convenient as possible. Working hours will be Monday-Friday, 7:30 a.m. to 4:30 p.m.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

Worksite Option

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You'll Need to Succeed

Minimum Qualifications:

  • High school diploma and one year of relevant experience.

Preferred Qualifications:

  • Two years’ experience in customer service and veterinary knowledge.
  • Great customer service skills, including the ability to communicate professionally under stress.
  • Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
  • Comfortable around all types of animals.
  • Ability to perform basic administrative/secretarial/reception duties.
  • Responsive to a wide variety of clients’ needs to ensure a smooth and pleasant experience.
  • Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

How to Apply

Please submit the following documents:

  1. Resume
  2. Cover Letter
  3. Contact information for three professional references

Screening of Applications Begins

Immediately and continues until position is filled.

Anticipated Hiring Pay Range

$15.50 per hour

 

 

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Why Join Us:

Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.

Work Authorization: 

Applicants must be currently authorized to work in the United States at the time of employment.

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State’s background check policy.

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