Client Services Assistant - Overnights

About This Role:

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking applicants for a full-time Client Services Assistant for overnights. This position is responsible for providing quality client services in the Large Animal, Small Animal and Discharge Desk areas in the Veterinary Health Center, as well as providing clerical and administrative support for Client Services. Hospital mission includes requirement of providing quality medical services to clients and training for professional veterinary students. Client services must be provided in a professional manner, since first impression of service quality must be established at the time of initial contact to facilitate customer satisfaction, good will, and repeat customer business.

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

Visit this link for K-State’s guidance and policies on remote work and flexible work arrangements.  Remote work agreements are required for all flexible work arrangements and are subject to review.

What You’ll Need to Succeed:

Minimum Qualifications:

• Requires a high school diploma and one year of relevant experience.

Preferred Qualifications:

• A bachelor’s degree or at least two years of post-high school experience.
• Experience in over-the-counter sales with related ability to accurately handle money.
• Experience with data processing and personal computer usage.
• Experience with veterinary hospital management program software, such as Instinct, will be an asset for this position.
• Good public relations skills to include the ability to communicate professionally under stress.
• Working knowledge of medical terminology.
• Computer skills, including knowledge of word processing computer software and medical database programs.
• Ability and skills to efficiently coordinate calls on a multi-line telephone system.
• Aptitude and accuracy with math skills including the ability to handle money.
• Ability to collaborate with established procedures, protocol, and instruction from supervisor.
• Ability to complete data entry in computer systems accurately and in a timely fashion.
• Ability to apply skills of a service-oriented nature position to the public, faculty, and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

1. Resume
2. Cover letter
3. Contact information for three professional references

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$16.00- $17.00 per hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.