Client Services Assistant- Pet Health

About This Role

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking a Client Services Assistant to join our dedicated team to help facilitate exemplary patient care and quality customer service. This position is responsible for providing quality client services for the Pet Health and Nutrition Center. Hospital mission includes requirement for providing quality medical services to clients and training for professional veterinary students. Client services must be provided in a professional manner, since first impression of service quality must be established at the time of initial contact to facilitate customer satisfaction, good will, and repeat customer business. Working hours for this position will include Monday-Friday, 8am-5pm.

About Us

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas which is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit: www.ksvhc.org/about/employment/recruitment.html

Worksite Option

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You'll Need to Succeed

Minimum Qualifications:

• High school diploma
• One year of relevant experience

Preferred Qualifications:

• Experience with data processing and personal computer usage.
• Experience with hospital management program software, such as Instinct, will be an asset for this position.
• Good public relations skills to include the abilities to communicate professionally under stress.
• Working knowledge of medical terminology.
• Computer skills, including knowledge of word processing computer software and medical database programs.
• Ability and skills to efficiently coordinate calls on a multi-line telephone system.
• Ability to collaborate with established procedures, protocol and instruction from supervisor.
• Ability to complete data entry in a computer system accurately and in a timely fashion.
• Ability to apply skills of a service-oriented nature position to the public, faculty and students in order to promote harmonious working relationships and excellent veterinary medical care for patients.
• A bachelor’s degree or at least two years of post-high school experience.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.
• Must possess a valid driver’s license once employed.

How to Apply

Please submit the following documents:

1. Resume
2. Cover Letter
3. Contact information for three professional references

Screening of Applications Begins

Immediately and continues until position is filled.

Anticipated Hiring Pay Range

• $15.50 per hour