Customer Success Advocate

About This Role:

As a customer success advocate, you will play a critical role in ensuring customer satisfaction, managing incoming projects, and driving sales for University Printing at Kansas State University. You will be responsible for:

• Greeting customers with a professional and friendly demeanor to address inquiries.
• Providing detailed information about available products and services, including pricing, timelines, and delivery options.
• Receiving and processing project orders using CRM software.
• Managing projects from receipt to delivery.
• Collaborating with team members and vendors through project production and delivery.
• Preparing and presenting estimates and invoices to customers.
• Assisting with inventory management.

Why Join Us:

Working for Kansas State University with the University Printing team means being part of a respected educational institution with a rich history and a commitment to academic excellence. You will be an active part of the K-State community, contributing to the success of its students, faculty, and staff.  

Kansas State University is located in the heart of the beautiful Flint Hills. You are encouraged to visit both the Love Kansas and the Made for Manhattan websites to learn more about the community and what it has to offer you and your family.

Kansas State University is actively working to become a new kind of land-grant university that supports and is fully engaged in innovation and being united as One K-State. We value connection, courage, stewardship, belonging, learning, and discovery.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You’ll Need to Succeed:

Minimum Qualifications:

• Requires a high school diploma and one year of relevant experience.

Preferred Qualifications:

• Demonstrated customer service, sales, or project management experience.
• Excellent communication and interpersonal skills.
• Knowledge of or experience in a print production operation.
• Detail-oriented with a focus on accuracy and quality.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and CRM software.

How to Apply:

Please submit the following documents:

1. Cover Letter detailing your relevant experience and why you are a good fit for the position.
2. Resume
3. Names, phone numbers, email addresses, and position title of three professional references.

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by October 6, 2024.

Anticipated Hiring Pay Range:

$16.50 - $19.00/hr