Info Tech Support Spec II

About This Role:

This position is in the College of Architecture, Planning and Design, (APDesign), Information Technology unit. We are looking for a team member who can work collaboratively to provide technical support to end users, manage IT equipment purchasing and inventory, and ensure seamless operation of audio-visual (AV) technology in our tech-rich classrooms. Additionally, responsible for the annual deployment of design applications to tech-rich labs and classrooms, maintaining computer and VR (Virtual Reality) lab, and supporting maker-space equipment like laser cutters, large format plotters, and 3D printers. For more information, visit our web site at: http://www.apdesign.ksu.edu

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You’ll Need to Succeed:

Minimum Qualifications:

• Requires a high school diploma and two years of relevant experience.

Preferred Qualifications:

• Proven experience providing technical support in a professional environment.
• Familiarity with IT asset management practices and tools.
• Proficiency in Mobile Device Management (MDM) solutions, specifically Jamf Pro, with experience managing Apple devices.
• Strong troubleshooting skills and the ability to diagnose and resolve hardware and software issues.
• Experience with audio-visual technology and support, including troubleshooting projectors, interactive displays, and video conferencing systems.
• Excellent communication skills and the ability to effectively interact with faculty, staff, and students to understand and resolve technical issues.
• Ability to work independently and as part of a team in a fast-paced academic environment.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

1. Cover letter
2. Resume
3. Three professional references

Screening of Applications Begins:

Immediately and continues until the position is filled.

Anticipated Hiring Pay Range:

$20.30 - $25.00 per hour 

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.