IT Support Specialist II

The College of Health and Human Sciences (HHS) is seeking an IT Support Specialist II to join their team.

  • 519920
  • Manhattan, Kansas, United States
  • Health & Human Sciences Dean
  • Staff Full Time (Unclassified - Term)
  • Opening on: May 16 2025
  • On-site

About This Role

The College of Health and Human Sciences (HHS) is seeking an IT Support Specialist II to join their team. This position will manage day-to-day help desk support services for HHS through overseeing student workers and being a second line of defense when they need assistance. The IT Support Specialist II will assist users by analyzing and researching IT issues, executing resolutions for IT issues, and responding to complications involving operating systems, software, hardware, and other IT applications used by both employees and students in the college. This position reports to the IT Director for HHS.

Additional duties include, but are not limited to:

  • Perform hardware and software installations, maintaining computer equipment to ensure user efficiency
  • Train new faculty and staff on college and university systems
  • Coordinate with the Division of IT and develop training materials and sessions to help HHS users
  • Coordinate with the Systems Administrator to procure equipment, keeping an inventory of spare equipment and parts, and processing the distribution of spares to units
  • Provide recommendations on IT purchases
  • Manage and maintain all HHS computer systems to comply with college and university policies
  • Document and track all security incidents and maintain the HHS wiki, knowledge base, and support website
  • Support classroom management, to include keeping track of systems, needed updates, and coordinating with the IT Director as needed for upgrades
  • Manage network objects and administer network systems as needed
  • Serve as a backup member of the Security Incident Response team

After-hours work may occasionally be required for classroom management support (depending on when classes are scheduled) and specific projects with the IT Director.

About Us

The College of Health and Human Sciences inspires and prepares passionate and caring individuals for a meaningful life and a career that promotes human well-being in the areas of business, design, teacher education, human behavior, and health sciences. Home to 16 undergraduate and 22 graduate degree programs housed in the Schools of Consumer Sciences, Health Sciences, and Human Sciences, we provide students with the education and skills needed to make an impact in the lives of individuals, families, and communities.

Worksite Option

This position is on-site

What You'll Need to Succeed

Minimum Qualifications:

  • High school diploma
  • Two years of relevant experience

Preferred Qualifications:

  • Bachelor’s degree in computer science, computer engineering, information systems/technology, or related field
  • Experience in a technical support or IT role, with a proven track record of resolving technical issues
  • Proficiency in various operating systems and software
  • Strong analytical and problem-solving skills
  • Detail-oriented
  • Excellent verbal, written, and interpersonal communication skills
  • Strong customer service attitude
  • Ability to work independently and set priorities
  • Demonstrated ability to handle multiple projects at once
  • Experience with K-State IT/systems

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

How to Apply

Please submit the following documents:

  1. Cover letter
  2. Resume
  3. Three professional references

Screening of Applications Begins

Immediately and continues until the position is filled.

Anticipated Hiring Pay Range

$21.63 - $28.85 per hour

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Why Join Us:

Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.

Work Authorization: 

Applicants must be currently authorized to work in the United States at the time of employment.

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State’s background check policy.

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