Veterinary Nurse I-Triage Call Center

About This Role:

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking Veterinary Nurses to join our dedicated Triage Call Center to help facilitate exemplary patient care and quality customer service. This position is primarily responsible for triaging phone calls that come into the VHC for patient appointments and consultations. With a substantial knowledge of nursing care, this position actively supports the hospital by serving as an initial point of contact and facilitating communications to help meet patient needs. Working hours for Veterinary Nurses in this position will include daytime hours Monday-Friday. Excellent communication and leadership skills are utilized daily in this position.

Why Join Us:

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas and is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit:  www.ksvhc.org/about/employment/recruitment.html

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You’ll Need to Succeed:

Minimum Qualifications:

• Requires the completion of a two-year college program in veterinary or animal technology accredited by the American Veterinary Medical Association (AVMA).

Preferred Qualifications:

• Knowledge of basic veterinary medical concepts, animal behavior and animal husbandry.
• Ability to multi-task and work cooperatively with others.
• Ability to understand diagnostic procedures.
• Ability to adhere to appropriate safety procedures.
• Ability to prioritize daily tasks.
• Ability to work in high intensity environment.
• Skilled in time management.
• Skilled in interpersonal communication.
• Skilled in written communication.
• Be willing to master new techniques.
• Ability to answer multiple phone lines.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Adaptable to different computer systems/advanced computer skills.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.
• The College of Veterinary Medicine requires that new hires must obtain a Kansas license as a Veterinary Technician within 6 months of employment.

How to Apply:

Please submit the following documents on www.ksvhc.org/about/employment/.

1. Resume
2. Cover Letter
3. Contact information for three professional references

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$17-$18.50 per hour 

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.