This position serves as the customer service operations lead. This position is critical to the effectiveness of the office through access to student payments and cashiering services, and through interpretation of student financial data. This position analyzes the impact of tuition and fee assessment, payment options and penalties, and ensures consistent and accurate financial data and responses to customer service questions. This position also compiles and analyzes customer engagements (phone calls, emails, in person visits, etc.) in order to improve overall customer service. Communication of numerous policies and procedures are critical, as well as developing relationships with all staff members throughout the office and campus, to ensure consistent and top tier customer service.
The Division of Financial Services at Kansas State University supports the university’s mission of teaching, research, and service by providing strategic financial leadership, stewardship, and operational excellence. As part of Kansas State University, our team partners with campus units to deliver high-quality services in shared services financial and budgeting support, accounting, financial reporting, procurement, travel, and compliance. We are committed to integrity, innovation, and continuous improvement, leveraging data, technology, and collaborative relationships to ensure responsible resource management and an exceptional service experience for the K-State community.
This position is On-site.
All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.
Minimum Qualifications:
Preferred Qualifications:
Sponsorship eligibility:
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship
Please submit the following documents:
Applications close on:03/27/2026
$14.54 - $18.17 hourly
Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.
Applicants must be currently authorized to work in the United States at the time of employment.
Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.
Some positions are eligible for remote or hybrid working arrangements. An employee who is working in a remote or hybrid capacity for K-State must reside within the United States in order to comply with all federal and state laws, filings, or tax requirements. Remote and hybrid work arrangements are not available for anyone who resides in the state of Idaho.
Kansas participates in the MakeMyMove program, which connects eligible newcomers with participating communities offering financial incentives, housing support, and local perks to help make your move easier and more rewarding. If relocating from outside of Kansas you can visit the site to apply online for the program incentives.
Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State’s background check policy.
Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities. Eligible applicants who meet the minimum qualifications, submit all required application materials, and submit required preference documentation by the closing date on the job advertisement will be granted a first-level interview.
The disability and veteran interview preferences do not apply to student employment positions, temporary positions, athletics positions, academic and administrative department heads*, positions that require licensure as a physician, and positions that require that the employee be admitted to practice law in Kansas.
*Heads of Departments refers to any individual holding a primary leadership role responsible for the overall strategic direction, management and operational oversight of a recognized academic or administrative unit within the university.
To learn more about interview preferences at K-State, please visit our interview preferences page.
We use cookies.
Some are necessary to operate the website and its functions. Others help personalize, improve content and services to show you the most relevant job opportunities. With the decision "Accept essential only" we will respect your privacy and will not set cookies that aren't necessary for the operation of the site.