IT Support Specialist II

The IT Support Technician II position provides dedicated technology support for the Division of Vice President for Administration and Finance (VPAF) and the Office of the President. This position supports faculty, staff, and leadership in the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices. Support responsibilities include, but are not limited to, hardware, operating systems, software, networking, security, device configuration, policy management, and technology inventory. The position works closely with university IT teams to ensure reliable, secure, and responsive technology services that meet the operational and business needs of VPAF and the Office of the President. This role works collaboratively with functional analysts, data operations, business intelligence teams, and integration partners to ensure accurate, timely, and secure information exchange across university systems.

  • 522372
  • Manhattan, Kansas, United States
  • Division of Info Tech
  • Staff Full Time (Unclassified - Regular)
  • Closing at: Nov 6 2026 - 23:55 CST
  • On-site

About This Role

The IT Support Technician II position provides dedicated technology support for the Division of Vice President for Administration and Finance (VPAF) and the Office of the President. This position supports faculty, staff, and leadership in the purchase, deployment, maintenance, and lifecycle management of computing and mobile devices.

Support responsibilities include, but are not limited to, hardware, operating systems, software, networking, security, device configuration, policy management, and technology inventory. The position works closely with university IT teams to ensure reliable, secure, and responsive technology services that meet the operational and business needs of VPAF and the Office of the President. This role works collaboratively with functional analysts, data operations, business intelligence teams, and integration partners to ensure accurate, timely, and secure information exchange across university systems.

About Us

Kansas State University's Division of Information Technology is committed to providing excellent IT services to the K-State community in support of the teaching, learning, research, and service missions. We offer a wide range of information, technology, and communications services.

Worksite Description

This position is On-site.

What You'll Need to Succeed

Minimum Qualifications:

  • Requires a high school diploma and two years of relevant experience. Requirements may be met through a combination of education and experience.

Preferred Qualifications:

  • Bachelor’s degree, or three years of related coursework or employment experience in information technology
  • Three years’ experience in a desktop support, help desk, and/or technical support environment
  • Extensive knowledge and hands-on experience in the configuration and administration of desktop operating systems (including Windows 8/Windows 10/Windows 11 and Mac OSX workstations) for users in a multi-user LAN environment
  • Extensive knowledge and experience in the use of Windows applications such as word processing, spreadsheets, and file manager software on desktop computers in a multi-user distributed network computing environment involving one or more LAN servers
  • Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understanding the relationship between the hardware and the operating system)
  • Working Knowledge of networking technology/concepts
  • Experience working in a fast-paced work environment, assisting staff with varied technical and business systems needs
  • Analytical and problem-solving skills to troubleshoot system problems
  • Manage multiple high-priority initiatives in a fast paced, highly technical environment
  • Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical customer
  • Demonstrated strong customer service skills
  • Ability to work independently and as part of a team
  • Must be able to exercise individual judgment on solutions to problems, technology recommendations and service assistance
  • Hands-on training and/or experience in supporting user access to Windows Active Directory environment.
  • Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
  • Experience with desktop management, such as Microsoft System Center Configuration Manager
  • Experience working in a higher education environment
  • Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows Mobile, etc.)

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

How to Apply

Please submit the following documents:

  • Resume
  • Cover Letter
  • Three Professional References

Application Window

Applications close on: November 6, 2026

Anticipated Hiring Pay Range

$20.30 - $25.87/hour

 

 

Why Join Us:

Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.

Work Authorization and Sponsorship: 

Employees must be authorized to work in the United States at the time of employment. International candidates who require employer-sponsored work authorization are welcome to apply. Eligibility for visa sponsorship depends on several factors, including but not limited to, the job’s occupational requirements, specific duties, wage level, the candidate’s qualifications (such as degree field) and available departmental resources. As a result, not all positions or applicants will be eligible for sponsorship.

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Remote and Hybrid work options:

Some positions are eligible for remote or hybrid working arrangements.  An employee who is working in a remote or hybrid capacity for K-State must reside within the United States in order to comply with all federal and state laws, filings, or tax requirements. Remote and hybrid work arrangements are not available for anyone who resides in the state of Idaho.

Relocation to Kansas: 

Kansas participates in the MakeMyMove program, which connects eligible newcomers with participating communities offering financial incentives, housing support, and local perks to help make your move easier and more rewarding. If relocating from outside of Kansas you can visit the site to apply online for the program incentives. 

Background Screening Statement:

Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State’s background check policy.

Interview Preferences:

Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities. Eligible applicants who meet the minimum qualifications, submit all required application materials, and submit required preference documentation by the closing date on the job advertisement will be granted a first-level interview.

The disability and veteran interview preferences do not apply to student employment positions, temporary positions, athletics positions, academic and administrative department heads*, positions that require licensure as a physician, and positions that require that the employee be admitted to practice law in Kansas.

*Heads of Departments refers to any individual holding a primary leadership role responsible for the overall strategic direction, management and operational oversight of a recognized academic or administrative unit within the university.

To learn more about interview preferences at K-State, please visit our interview preferences page.