IT Support Specialist II

Provide various services to facilitate the Information Technology in the Carl R. Ice College of Engineering.

  • 519581
  • Manhattan, Kansas, United States
  • Carl R Ice College Engr Dean
  • Staff Full Time (Unclassified - Term)
  • Opening on: Apr 8 2025
  • On-site

About This Role

The Carl R. Ice College of Engineering is seeking an IT Support Specialist II.  The IT Support Specialist II is responsible for providing second-tier technical support and assistance to users within the college/unit. This role involves troubleshooting moderately complex hardware and software issues, providing hardware and/or software recommendations, maintaining IT systems and mentoring junior IT support staff. The incumbent may be tasked with delivering IT training.

About Us

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits.

Worksite Option

This position is on-site.

What You'll Need to Succeed

Minimum Qualifications:

  • High school diploma and two years of relevant experience

Preferred Qualifications:

  • Associate’s degree in Information Technology, Computer Science, or a related field; or equivalent experience.
  • Experience in a technical support or IT role, with a proven track record of resolving technical issues.
  • Experience with help desk ticketing systems and remote support tools.
  • Previous experience in a technical support role or relevant internships is a plus.
  • Proficiency in various operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office).
  • Familiarity with networking concepts, security practices, and troubleshooting methodologies.
  • Strong analytical and problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Basic understanding of networking concepts and hardware components.
  • Familiarity with help desk ticketing systems and remote support tools.
  • Ability to transport up to 50 lbs. on occasion.

Other Requirements:

  • Must have a current driver's license.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

How to Apply

Please submit the following documents:

  1. Cover letter
  2. Resume
  3. Three professional references with contact information

Screening of Applications Begins

Immediately and continues until April 29, 2025.

Anticipated Hiring Pay Range

$20.30 to $23.45 ($42,224 to $48,776 annually)

 

 

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Why Join Us:

Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.

Work Authorization: 

Applicants must be currently authorized to work in the United States at the time of employment.

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State’s background check policy.

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