The College of Veterinary Medicine is seeking applicants for an Information Technology Support Specialist III. This position will provide technical support and IT security support for all Vetmed IT applications and equipment, and help with overall maintenance concerning technology within the VetMed.
Safeguarding physical and digital assets through IT security measures, ensuring data confidentiality, integrity, and availability.
• Monitor systems for security vulnerabilities.
• Ensure update policies and other security measures are in place on users desktop PC and Mac devices.
• Suggest and implement IT security measures.
• Respond promptly to security incidents, investigate breaches, and implement corrective actions to prevent future occurrences.
• Educate employees about IT security best practices, such as password management, phishing awareness, and data handling procedures.
• Assess potential security risks and develop strategies to mitigate them, ensuring compliance with relevant regulations and standards.
• Stay updated on the latest security threats, trends, and technologies through continuous learning and professional development.
Support and problem-solving for all desktops, laptops, tablets and other peripheral equipment purchased by VetMed.
• Purchase, install, maintain, update and repair all VetMed owned computers, laptops, peripherials, tablets, and miscellaneous equipment as needed.
• Keep detailed records of all tasks in ticketing system.
• Provide technical support and problem solving for faculty and staff within VetMed.
• Research problems not easily solved to meet teaching and research needs.
• Troubleshoot problems with hardware and software as needed to resolve problems encountered by faculty and staff.
• Provide network troubleshooting and analysis in efforts to resolve problems encountered with hardware or software.
• Create quotes, purchase orders, and assist with purchasing and setup of any IT related equipment for all departments within VetMed.
• Assist with moving computers and peripherals for faculty and staff. Must be able to lift up to 50 lbs.
• Provide classroom support for classroom technology.
These duties require the individual to be able to analyze and resolve complicated and often unique problems independently with little direction but also must be able to tap into other resources within the CaTS team to resolve problems effectively and timely.