About This Role:

The Office of the Registrar seeks to fill an IT Support Specialist II position. This position serves as a primary member of the Academic Technology unit within the Office of the Registrar. This position supports internal office functions and university administrative systems and requires a working knowledge of all areas with the unit; cross-trains with other departmental functions to facilitate support and coverage. This position demonstrates quality service, innovation, creativity, ethical and proactive behavior, and a working knowledge that includes but is not limited to the following areas:

· Class and room scheduling
· Course and Curriculum approval
· Encoding Programs into DARS/uAchieve
· System database architecture and setup, troubleshooting and problem-solving, running batch processes, reporting and analysis, and training users.

Tasks may include coding/encoding, system development, database architecture/configuration and setup, troubleshooting and problem-solving, running batch processes, reporting and system analysis, query creation and data pulls, security, training and help aids, documentation, running integration jobs, and testing upgrades, enhancements, and new features.

Why Join Us:

The Office of the Registrar provides services to all University stakeholders in support of the institutional mission. We strive to provide excellent customer service that encompasses empathy, patience, passion, persistence, and a sincere desire to improve. We believe communication is crucial to our mission, must reflect our values, and must demonstrate the respect we hold for our community. We maintain the integrity and privacy of the student academic record in a manner that meets student needs and complies with federal, state, and University regulations. We take pride in our integrity and recognize how accountability for our actions is interwoven into our responsibility to one another and the University. We value differences and demonstrate respect for human dignity. We further affirm the worth of each member of our Office and those in the university community by treating each individual with respect and courtesy. Technology and innovation are vital in our desire to embrace intellectual curiosity and creative problem-solving. We aspire to collaborate with the University by providing innovative and solutions-based service.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

Hybrid eligible (must reside in US). Following a successful probationary period, this position may be eligible for a hybrid work experience allowing up to 2 days remote.

Visit this link for K-State’s guidance and policies on remote work and flexible work arrangements.  Remote work agreements are required for all flexible work arrangements and are subject to review.

What You’ll Need to Succeed:

Minimum Qualifications:

• High School Diploma
• Two years of relevant experience 

Preferred Qualifications:

• Bachelor's Degree
• Higher Education/post-secondary experience: one year progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.
• Strong analytical and problem-solving skills with the ability to work in a highly detailed work environment.
• Effective written and verbal communication skills, including an excellent command of the English language, grammar, and syntax.
• Knowledge of student records maintenance, registration/enrollment processes, degree and graduation processes, and verification procedures.
• Experience reviewing, implementing, or recommending changes to multiple policies and procedures, including university, state, and federal rules and regulations.
• Knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, u.achieve/DARS, etc…
• Ability to exercise independent judgment in evaluating situations, making decisions as well as grasp new techniques and updates to products/processes quickly.
• Experience working with diverse populations along with providing training and technical development, public speaking, presentations, customer service in higher education-related areas.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

1. Cover Letter
2. Resume
3. Three professional references with contact information.

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$19.90 – $25.00 per hour

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.