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IT Support Specialist II, A/V Consultant

Apply now Department: 3670030005 Division of Info Tech
Job no: 517267
Employment type: Staff Full Time (Unclassified - Regular)
Location: Manhattan, Kansas
Worksite: On-site requirement
Categories: Computer Science / Information Technology
Pay Grade: 08A

About This Role:

The IT A/V Consultant is responsible for providing technical support, maintenance, and coordination for technology classroom environments and university computing labs. They assist in project coordination, training, quality assurance, documentation, and other related duties to ensure efficient IT services across campus.

Why Join Us:

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

 

What You’ll Need to Succeed:

Minimum Qualifications:

Requires a high school diploma and two years of relevant experience.

Preferred Qualifications:

• AV related experience.
• Knowledge of networking and management.
• Knowledge of Crestron, Extron, QSC, Shure, Epson and Panasonic AV hardware.
• Project Coordination.
• Excellent interpersonal, written, and verbal communication skills in relation to documentation, user guides and other materials used for training purposes.
• Knowledge and use of Window-based applications.
• Incident Management tool experience. Example ServiceNow or TDX.
• Experience in a higher education environment working with a team of technical staff and students.
• Knowledge base article creation and management.
• Ability to communicate technical concepts to individuals with varying levels of IT skills from programmers to end users in classrooms and lab environments.
• Proven track record of completing projects on time and the ability to balance multiple tasks and priorities effectively.
• Adaptive to changing learning environments and levels.
• Ability to learn new procedures, topics, hardware and software at a relatively quick rate.
• Ability to work with little or no direction, as necessary.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent troubleshooting skills are required, including the ability to think quickly in a high-pressure situation, the ability to quickly and clearly communicate verbally and non-verbally.

Customer service orientation toward a diverse group of users who possess varying levels of technical skills. Note that some troubleshooting occurs under less-than-ideal situations or during intense situations.

Other Requirements:

  • Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

  1. Cover letter
  2. Current resume
  3. Three references with complete contact information

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$20.30-$26.44 per hour ($42,224-$55,000)

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.

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