Project Management: Review Special Project requests and associated Study Memos and contracts to ensure compliance with testing requirements in agreements and regulatory standards, direct resources (staffing, reagents, supplies, storage) for completion, and review final records for accuracy and completeness. Manage, document, and direct activities for internal reagent preparation, use, and storage, including freezer inventory and sample destruction. Manage internal and external proficiency programs. Analyze proficiency test results, prepare reports, and communicate with participants. Mange staff schedules and be involved in staff hiring process.
Quality System: Perform quality assessment and quality control documentation needed for the Rabies Lab to stay in compliance with regulations, assist in SOP updates, and Corrective Actions. Prepare and review SOPs related to Special Projects. Train staff and perform competency assessments. Assist the Laboratory Director in audit preparation and document reviews.
Rabies Serological Assays: Includes sample preparation, serum dilutions, virus growth and dilution, cell staining, and microscopic reading of slides with calculation of results. Data entry of test submissions, test results, and quality control tracking and report generation.
Customer Service: Assisting in customers via phone, email, and fax. Receive phone, email, and fax requests for Special Projects, evaluate requests, answer questions, and communicate draft proposals. Provide assistance with clients concerning test submission, result interpretation, rabies vaccination protocols, and how that relates to the testing the laboratory does. Provide assistance with clients concerning rabies diagnostic issues.