Academic Systems Support Manager

About This Role:

As a vital Office of the Registrar (REG) member, the Academic Systems Support Manager is pivotal in supporting the Registrar's Office in various administrative and operational tasks. Under the direction of the Assistant Registrar, Academic Technology Unit (ATU), the Academic Systems Support Manager manages student records, academic policies, and registration processes. The Academic Systems Support Manager ensures accuracy, compliance, and efficiency in all Office of the Registrar Office operations.

Why Join Us:

The Office of the Registrar provides services to all University stakeholders in support of the institutional mission. We strive to provide excellent customer service that encompasses empathy, patience, passion, persistence, and a sincere desire to improve. We believe communication is crucial to our mission, must reflect our values, and must demonstrate the respect we hold for our community. We maintain the integrity and privacy of the student academic record in a manner that meets student needs and complies with federal, state, and University regulations. We take pride in our integrity and recognize how accountability for our actions is interwoven into our responsibility to one another and the University. We value differences and demonstrate respect for human dignity. We further affirm the worth of each member of our Office and those in the university community by treating each individual with respect and courtesy. Technology and innovation are vital in our desire to embrace intellectual curiosity and creative problem-solving. We aspire to collaborate with the University by providing innovative and solutions-based service.

Kansas State University offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, paid time off – vacation, sick, and holidays. To see what benefits are available, please visit: https://www.k-state.edu/hcs/benefits

We Support Diversity and Inclusion:

Kansas State University embraces diversity and inclusion. The university actively seeks individuals who foster a collegial environment and cooperative interactions with coworkers, students, and others. The University is dedicated to promoting the Principles of Community.

Worksite Options:

This position is eligible for hybrid worksite. Work is performed partially remote and partially on employer premises or designated assignment location. This role is expected to work on-site two days a week.

Visit this link for K-State’s guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.

What You’ll Need to Succeed:

Minimum Qualifications:

• Bachelor’s Degree
• Three years of relevant experience

Preferred Qualifications:

1. Master’s Degree
2. Higher Education/post-secondary experience: one to three years progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related to the area of expertise that interacts with these offices' business processes.
3. Excellent analytical skills—the ability to independently define problems accurately and concisely, using both quantitative and qualitative methods, develop and execute one or more solutions, and evaluate their effectiveness.
4. Ability to communicate effectively, both orally and in writing, with people from all levels and backgrounds at the University, including students, families, and faculty members—successful candidates must excel in this area and will be able to demonstrate their ability to do this exceptionally well in challenging contexts.
5. Proven track record of conducting process reviews and making actionable recommendations.
6. Advanced knowledge of Student Information Systems and technology platform(s) - i.e., PeopleSoft/Oracle, uAchieve/DARS, Imaging (Perceptive/ImageNow), PL/SQL, Crystal Reporting, PowerBI/Tableau, etc.
7. Ability to devise or modify complex information systems, including analyzing business and user needs, documenting requirements, and revising existing system logic difficulties.
8.  Exercise independent judgment in evaluating situations, making decisions, and quickly grasping new techniques and updates to products/processes.
9. Experience working with diverse populations, providing training and technical development, public speaking, presentations, and customer service in higher education-related areas.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

1. Cover letter
2. Resume
3. Three professional references

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$47,846- $60,541

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.