The Help Desk Coordinator offers the opportunity to work with a seasoned team of IT professionals and part-time student staff while serving a wide variety of clients within the Division of Academic Success and Student Affairs (DASSA). The Help Desk staff strive to provide a positive technology experience and assists users with network registration, connection issues, computer virus removal, general technical support, mobile devices, printers, and gaming devices.
Duties and responsibilities include:
• Coordinates a team of student staff to provide first-tier level support to residents and employees within DASSA, coordinating the day-to-day operations of a multiple location IT Help Desk environment.
• Interfaces with multiple levels of end users. Participates in developing procedures and prepares documentation for help desk staff use. Monitors quality of services and customer satisfaction, ensuring that business objectives are achieved.
• Actively participates in the management of services to end users. Confers with primary users to determine detailed requirements and project needs. Communicates regularly with supervisor on report project status, to establish priorities, and evaluate new or unusual developments.
• Supports end user connectivity to 100/1000 Base-T and 802.11 wireless network services.Consult with administrative system users, network systems analysts, directory services administrations, other campus IT staff and third-party vendors (tier 3) to resolve system compatibility and operational problems.
• Manages and maintains Microsoft Endpoint Management service through imaging of laptops and PCs. Provides innovative suggestions for improvement, maintains existing security measures and works as part of a team to implement new or updated security measures based on State of Kansas, K-State’s SIRT, third-party vendor and industry standard recommendations.
The Division of Academic Success and Student Affairs (DASSA) provides an impactful and holistic K-State experience by closely aligning student life resources with academic support programs and services. Our units collaborate within the division and across the university to better serve students, by promoting success inside and outside the classroom. We provide career-readiness skills so that students can thrive throughout their life pursuits.
This position is On-site.
All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.
Minimum Qualifications:
Preferred Qualifications:
Sponsorship eligibility:
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.
Please submit the following documents:
Applications close on: April 27, 2026
$20.31 -$31.45 per hour
Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.
Employees must be authorized to work in the United States at the time of employment. International candidates who require employer-sponsored work authorization are welcome to apply. Eligibility for visa sponsorship depends on several factors, including but not limited to, the job’s occupational requirements, specific duties, wage level, the candidate’s qualifications (such as degree field) and available departmental resources. As a result, not all positions or applicants will be eligible for sponsorship.
Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.
Some positions are eligible for remote or hybrid working arrangements. An employee who is working in a remote or hybrid capacity for K-State must reside within the United States in order to comply with all federal and state laws, filings, or tax requirements. Remote and hybrid work arrangements are not available for anyone who resides in the state of Idaho.
Kansas participates in the MakeMyMove program, which connects eligible newcomers with participating communities offering financial incentives, housing support, and local perks to help make your move easier and more rewarding. If relocating from outside of Kansas you can visit the site to apply online for the program incentives.
Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State’s background check policy.
Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities. Eligible applicants who meet the minimum qualifications, submit all required application materials, and submit required preference documentation by the closing date on the job advertisement will be granted a first-level interview.
The disability and veteran interview preferences do not apply to student employment positions, temporary positions, athletics positions, academic and administrative department heads*, positions that require licensure as a physician, and positions that require that the employee be admitted to practice law in Kansas.
*Heads of Departments refers to any individual holding a primary leadership role responsible for the overall strategic direction, management and operational oversight of a recognized academic or administrative unit within the university.
To learn more about interview preferences at K-State, please visit our interview preferences page.
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