IT Support Specialist II

This position tests and troubleshoots hardware and/or software problems, often referred to from the first line of support. This position develops and delivers IT training. Responsible for the research and purchase of hardware and/or software for a...

  • 520385
  • Manhattan, Kansas, United States
  • Division of Info Tech
  • Staff Full Time (Unclassified - Regular)
  • Opening on: Aug 20 2025
  • Closing on: Sep 3 2025
  • On-site

About This Role

The IT Support Technician II position is part of the Client Services team which provides support and administration for more than 4000 computing devices and a variety of mobile devices.

This position will support customers in the purchase, and support of devices over their expected life.
Support provided includes but is not limited to all hardware, operating system, software, networking, security, configuration, policy management, and inventory of customer devices.

The service provided by the Client Services team extends across two university campuses including the Kansas Department of Agriculture, and Kansas State Research & Extension agency which has county offices across the state.

About Us

Our team culture empowers you to take ownership of your work and its outcomes. We are looking for self-motivated individuals who can collaborate effectively, solve complex problems, and adapt to ambiguity. You will have the opportunity to design and deliver impactful solutions, while continuously learning and exploring new tools and methods.

Worksite Description

This position is On-site

What You'll Need to Succeed

Minimum Qualifications:

  • Requires a high school diploma and two years of relevant experience.

Preferred Qualifications:

  • B.S. Degree or higher in an Information Technology related field or 5+ years of experience in an IT administration or IT support capacity.
  • Experience maintaining and programming Crestron and Extron systems and equipment.
  • Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
  • Experience with Microsoft Windows domains and Windows Server environments
  • Experience in a higher education environment working with a team of technical staff and students
  • Certification in AMX, Crestron and/or Extron programming, proficiency in MS Office, MS Project, MS Visio or AutoCAD, Adobe Product Suite, and CTS, CTS-D or CTS-I Certification is desirable
  • Working knowledge of general electronics and high-end audio/visual equipment.
  • Ability to communicate technical concepts to individuals with varying levels of IT skills from programmers to end users in classrooms and lab environments.
  • Proven track record of completing projects on time and the ability to balance multiple tasks and priorities effectively.
  • Adaptive to changing learning environments and levels.
  • Ability to learn new procedures, topics, hardware and software at a relatively quick rate
  • Ability to work with little or no direction as necessary
  • Proficiency in the use of software/applications such as: course management systems, trouble ticketing system, web design, presentation, word processing, publishing and html
  • Excellent interpersonal, written, and verbal communication skills in relation to documentation, user guides and other materials used for training purposes
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent troubleshooting skills are required, including the ability to think quickly in a high-pressure situation, the ability to quickly and clearly communicate verbally and non-verbally. Customer service orientation toward a diverse group of users who possess varying levels of technical skills. Note that some troubleshooting occurs under less than ideal situations or during intense situations.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

How to Apply

Please submit the following documents:

  • Cover Letter
  • Resume
  • Three references with complete contact information

Application Window

Applications close on: September 3, 2025

Anticipated Hiring Pay Range

$21.63-$26.92 ($44,990.40-$55,993.60)

 

 

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Why Join Us:

Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page.

Work Authorization: 

Applicants must be currently authorized to work in the United States at the time of employment.

Equal Employment Opportunity:

Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran.

Background Screening Statement:

Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State’s background check policy.

Interview Preferences:

Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities. Eligible applicants who meet the minimum qualifications, submit all required application materials, and submit required preference documentation by the closing date on the job advertisement will be granted a first-level interview.

The disability and veteran interview preferences do not apply to student employment positions, temporary positions, athletics positions, academic and administrative department heads*, positions that require licensure as a physician, and positions that require that the employee be admitted to practice law in Kansas.

*Heads of Departments refers to any individual holding a primary leadership role responsible for the overall strategic direction, management and operational oversight of a recognized academic or administrative unit within the university.

To learn more about interview preferences at K-State, please visit our interview preferences page.

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